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All activities are outside and wearing a mask is recommended but not required. We ask that everyone who comes to participate in an activity brings a mask. Please comply with our Captains, guides and other staff when asked to wear a mask. Thank you!
Online tickets can be purchased with: Visa, MasterCard, American Express and Discover.
Tickets purchased using this system are for a single and specific event. The event will take place on the date, time and at the location indicated on your ticket/boarding pass.
What is the cancellation policy?
All reservations are subject to our 24 hour cancellation policy. Full refunds will be awarded to those cancelling outside of 24 hours of their reservation time. Reservations cancelled inside of 24 hours of their reservation time will be charged half the ticket price. No shows will not be rewarded a refund. Reservations made inside 24 hours of the reservation time will be considered " locked" or confirmed at the time of the reservation.
Weather is the only exception to the cancellation policy. However, please understand that we are on an Island and we do not always have too much of an advanced warning for pop up storms. They are common in the summer and will often pass through quickly allowing activities to resume. Also the weather on one end of the Island may not reflect the weather at our location. If we need to cancel activities due to weather we will contact you at our earliest convenience.
What if we dont show up for the tour?
No show, no refund. We have limited seats and if you decide not to go it is not fair to us to have to refund your money.
Information collected is for our internal company purposes only.
We will not share your information with other companies.
Alcohol and Tobacco Policy
Please abstain from using alcohol and tobacco before and during our trips. H2O Sports reserves the right to refuse service to a customer who is believed to be under the influence. No refunds will be given to those unable to participate due to being under the influence.
Thanks for your understanding.